David of san francisco, CA October 26, 2009

Chase raised the monthly minimum on me without me being aware of that. I usually pay them more then the minimum and do it on line with bill pay service. I was out of the country and realized that I was charged 39 late fee and called the office. I was with a rep that say that I pay now he will remove the late fee. I decided to send the additional minim due also on bill pay and not with the rep. When I called again the next week after the payment was received they say sorry we cannot do anything. This is disgrace and unethical. i paid the 39 late fee